Q1: Hi! I'm looking into your mattress protectors. First, how do you ensure the fabric quality?
A: We have a dedicated Quality Control team that monitors product quality daily, following ISO standards and strict manufacturing procedures. All items are tested to meet customer-specific quality requirements—only compliant products are shipped, and defective units are excluded from delivery.
Q2: Can I get a sample, and is it free?
A: Yes, samples are free at any time! You just need to cover the freight cost, which will be refunded once you place an order. Existing samples can be sent in 1-3 days; customized samples take 10-25 days.
Q3: How can I confirm the quality before production and shipping?
A: There are 3 ways:
1. Get a free sample (freight collect) to check and select.
2. Send us your fabric swatch, and we'll make a sample matching your quality standard.
3. We'll share our internal QC report (with photos) before shipping.
Q4: What's the minimum order quantity (MOQ) for your mattress protectors?
A: The MOQ for our mattress protectors is 200 units. It can also be adjusted based on your specific needs for color, pattern, material, etc.
Q5: Can we add our own logo to the packaging? Do you offer OEM/ODM services?
A: Absolutely! We accept all such customization requests, and our OEM/ODM services are very flexible to meet your needs.
Q6: How can I contact your team?
A: You can reach us via Trade Manager, Email, WhatsApp, WeChat, or phone. We also warmly welcome you to visit our company at your convenience.